CrossCheck Blog

“Free customer service” — sounds pretty simple, doesn’t it? Customer service has been free at CrossCheck since its inception in 1983, but it has taken considerable effort to provide merchants with useful information year after year, day or night, and even on major holidays. In an era when quality merchant support is a vanishing entity, CrossCheck’s Customer Service department remains committed to providing individualized assistance to every merchant. The quality of the free customer service can be attributed to the dedication of a veteran management team conducting hands-on supervision and quality control measures to ensure uncompromising standards of excellence.

In an era when inbound marketing has become a driving force in many sectors, CrossCheck’s popular blog is attracting widespread attention by publishing nearly 15 articles each month to over 3,400 subscribers. The fully-optimized articles and primary web pages at cross-check.com have prompted an overflow of requests for guest submissions that inspired the formation of the CrossCheck Guest Writing Program and associated landing page in December 2016.

You can take the coach out of the training room, but you can never take the training room out of the coach. As the national sales trainer in the Partner & ISO Relations department, Todd Little’s primary function is coaching independent sales organizations (ISOs) about CrossCheck services by demonstrating how they can help merchants increase sales revenue.

“One of the primary reasons merchants change check processing firms is that they are receiving a greater number of declined checks,” said Senior VP Charles Dortch. “CrossCheck approves more checks than the competition because we are willing to take more risk.” The 40+ years in business company satisfies merchant needs while remaining successful by offering solutions that incorporate its vast experience in the financial services industry, the latest technology, and winning strategies that have evolved with the times.

The year was 1983. The Police and Phil Collins dominated the music charts; Sally Ride became the first American woman to visit space; and down on Earth in Petaluma, California, a new payment processing company took its first breath. Founder Timothy LaBadie named it “CrossCheck.” The firm was established on the premise of improving existing payment processing services for merchants. While operating a record store, LaBadie received a pitch for a check guarantee service. Not being satisfied with the approach that was presented, he gathered a dynamic team of people and created a business model based on the concept of Standard Check Guarantee. Thirty-three years later, what began as a basic necessity for businesses has morphed into customized payment processing for businesses in virtually every industry. The continued success of the company can be attributed to many factors, including CrossCheck’s attention to customer needs as well as the company’s adaptability during a time of digitalization.

First impressions are very important. Sociologists say when we meet someone, we form an impression about them in the first eight seconds, and once that happens, it is difficult to change. It turns out that we are creatures of habit, and you could say habits rule our lives. This is probably a good thing because the habits we develop early in life give us a construct to evaluate fact from fantasy and truth from fiction. Hopefully they allow us to make rational decisions based on evidence, not emotions.

Every April, the Electronic Transactions Association, known as the ETA, holds its annual conference. This is the Main Event for people working in the payments industry. You can see the agenda at the Transact16 conference website and register to attend. The show is typically held in Las Vegas every other year, and this year it returns to Mandalay Bay April 19-21. Last year it was in our backyard, San Francisco. It is the ultimate networking opportunity for anyone in what used to be called the credit card industry, but also has multiple seminars on current topics in “Payments,” as well as a very large trade show floor, which is challenging to cover in depth in the time available.

This is Part Two of a two part series exhibiting the fine art that exists on the walls at the CrossCheck corporate office in Petaluma, California. You may look at Part One here. Enjoy!

When walking the halls of the CrossCheck office in Petaluma, California, you are treated to a display of some of the world’s greatest artists. CrossCheck owner, art aficionado and fine artist himself, Timothy LaBadie, is the curator of this eye-catching collection. Timothy’s creations are paired with prints and original work of artists as diverse as Salvador Dali, John Lennon, Keith Haring, and Miles Davis, to name a few. Enjoy Part One, and when you're done, check out Part Two!

Are you ready for the Summer Las Vegas Market? North American Home Furnishings Association preferred vendor CrossCheck is and so is the industry! Be sure to visit us at Booth 28 in the Retailer Resource Center to speak with home furnishings veteran, Charles Dortch III, about how CrossCheck can help you mitigate risk and increase sales.