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Frequently Asked Questions

Consumers may request a free disclosure of file information once during any 12-month period. Your request must contain all of the following information:

  • Your Name
  • Your Address
  • Your Telephone number (with area code)
  • Your Driver’s license number and state of issuance

 

Mail your request to:

CrossCheck, Inc.,

P.O. Box 6008, Petaluma, CA 94955-6008

Attn: Consumer Inquiry Department

 

Alternatively, you may submit your request online at https://consumerinquiry.cross-check.com/RequestForReport/submitrequest, or call CrossCheck toll-free at 1-800-843-0760.

Your consumer information file report disclosure will be sent within 15 days after we receive a complete request.

If you would like information regarding a payment transaction that was not authorized by CrossCheck, you may send us a request for information, which must include all of the following information:

  • Your Name
  • Your Address
  • Your Telephone number (with area code)
  • Your Driver’s license number and state of issuance
  • Payment Transaction number
  • Payment Transaction date
  • Payment Transaction amount
  • Name of the business you issued your payment to

 

Mail your request to:

CrossCheck, Inc.,

P.O. Box 6008, Petaluma, CA 94955-6008

Attn: Consumer Inquiry Department

 

Alternatively, you may submit your request online at https://consumerinquiry.cross-check.com/RequestForReport/submitrequest, or call CrossCheck toll-free at 1-800-843-0760.

As a payment services company, CrossCheck’s information is stored pursuant to specific identifiers. To enable us to conduct a complete and accurate search while also ensuring you are properly identified, we need your telephone number.

As a payment services company, CrossCheck’s information is stored pursuant to specific identifiers. To enable us to conduct a complete and accurate search while also ensuring you are properly identified, we require specific information, which could be different from information normally required by a Nationwide Consumer Reporting Agency. The response letter will identify the additional information you need to submit in order to complete your request.

If you are the victim of fraud regarding payments that have been issued to a CrossCheck subscribing merchant using your information, you may submit an Affidavit of Forgery or a police report to CrossCheck. More information is available at https://www.cross-check.com/forgery-identity-theft. You should contact your banking institution to close any affected accounts.

If you are the victim of identity theft, you may file an identity theft report with the FTC. Information is available at https://consumer.ftc.gov/features/identity-theft. Additional information is also available at: www.consumerfinance.gov/learnmore.

Your feedback is very important to us. If you have a comment, concern, or wish to submit a complaint, you may submit it directly to us online at https://www.cross-check.com/consumer-feedback-page, or by mail to CrossCheck, Inc., P.O. Box 6008, Petaluma, CA 94955, Attn: Consumer Inquiry Dept.

You may submit a complaint with the Consumer Financial Protection Bureau by going to https://www.consumerfinance.gov/complaint/.