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The Shortage of Car Mechanics Can Affect Dealership Revenue

Posted by Brandes Elitch on Fri, Aug 16, 2019 @ 08:55 AM

A current study by the National Automobile Dealers Association (NADA) found that there is a serious shortage of car mechanics at dealerships, somewhere around 20,000 – 25,000 people. The trade group predicts that dealers will need another 46,000 more people by 2026. If you own or manage a dealership, this will keep you up at night, because today the parts and service area (aka “fixed ops”) comprises fully 49% of the dealership’s gross profit. It’s what keeps the lights on and pays the bills!

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Tags: Auto Dealerships, Auto Repair

CrossCheck’s Lifetime Residuals for ISOs Can Change Your Life

Posted by Brandes Elitch on Wed, Jul 31, 2019 @ 07:45 AM

CrossCheck started in the check guarantee business way back in 1983. Checks ruled at the time, and nearly every merchant accepted them at the point of sale. Back then, in fact, many merchants did not take credit cards at all. This was due, in part, to the high cost of interchange and because processing a card transaction was much more complicated than taking a check.

Merchants had to put a bulky multi-part carbon form in a knuckle-busting sliding imprinter (aka “Zip Zap machine”), and then sort out the forms and send them out for processing. There is a reason why it was called a “knuckle buster.” By comparison, taking a check was pretty easy, comfortable, and familiar to merchants, and consumers commonly wrote them for purchases at the store.

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Tags: Independent Sales Organization (ISO)

Furniture Trends for Summer LVM 2019

Posted by Kyle Escamilla on Mon, Jul 29, 2019 @ 09:04 AM

The 2019 Summer Las Vegas Market is a great place for home furnishings dealers to learn about the latest furniture trends of the upcoming season. Discovering what is popular will provide insight when determining the right items to stock and ultimately attract more customers. This year’s summer LVM offers many opportunities and resources to learn about the current industry and acquire amazing furniture for your inventory.

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Tags: Home Furnishings, Las Vegas Market (LVM)

Merchants Generate More Revenue with CrossCheck’s Plus Sales Service

Posted by Brandes Elitch on Fri, Jul 19, 2019 @ 07:54 AM

When merchants sell something, they expect to get paid in full right away in order to generate more revenue. They don’t expect to have the payment fail for one reason or another, and never get the money. This seems pretty obvious, but every payment system has failure points, except perhaps the Federal Reserve Wire Transfer system (and even this is not immune from fraud).

In this short piece, we will explore the concept of check guarantee, and how check guarantee providers manage their business to meet predictable targets for payment failure, salvage, and write-offs. Not every business is a candidate for check guarantee, but for those that are, such as car dealers and building supply companies, they can’t live without it!

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Tags: Plus Sales

Best Practices: How CrossCheck Helps Mitigate Auto Dealership Risk

Posted by Brandes Elitch on Fri, Jul 12, 2019 @ 03:22 PM

Here at CrossCheck, I am fortunate to attend a variety of payments industry events, such as the CardNotPresent Expo (CNP) last month, and two previous conferences by the Information Security Media Group, the world’s largest media organization devoted solely to information security and risk management. Seminar sessions are offered at most of these events, and the informational sharing is invaluable.

I thought I had a good understanding of the perils involved in accepting payments, but I was very surprised to learn at the CNP Expo that fraud is now increasing auto dealership risk. If your dealership has not experienced a recent uptick in consumer fraud, you are about to, so you might want to read this.

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Tags: Auto Dealerships

How Can Merchants Prevent Loss from Stop Payment Orders?

Posted by Brandes Elitch on Wed, Jul 03, 2019 @ 10:45 AM

If you are a merchant, there cannot be too many things that are more aggravating than getting a notice from your bank that you are not going to get paid because a customer put a stop payment on a check written to you.

Your first reaction would probably be surprise, then disappointment, and then anger. “How could they do this to me? … I gave them a good product at a good price and I provided good customer service too.”

As detailed below, there are legitimate reasons for requesting stop payments. On the other hand, writing a check and then stopping payment to avoid getting charged can be considered check fraud, which is a crime actionable at law. Before we get into all that, let’s look at how a merchant-customer relationship is supposed to work.

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Tags: Brandes Elitch, Stop Payment Protection

Will Merchants Need to Accept Facebook’s New Libra Cryptocurrency?

Posted by Brandes Elitch on Wed, Jun 26, 2019 @ 08:45 AM

Recently Facebook made a big announcement. They are launching their own currency, hoping to go live in the first half of 2020. Actually, it is a cryptocurrency called Libra. They are developing a digital wallet to take the currency, called Calibra.

Facebook says that their goal is to bring a new type of digital payment to anyone with a smartphone, which some people say is the functional equivalent of an online digital bank. You buy or cash out your Libra online or at a local exchange point, like a grocery store. You spend it using interoperable third-party wallet apps, or the Calibra wallet that is built into WhatsApp, Messenger, and its own app. The idea is that sending money to friends or paying for something at a merchant is just as easy as sending them a Facebook message.

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Tags: Brandes Elitch

2019 MWAA Conference Beckons the Acquiring Industry

Posted by Joe Gargiulo on Mon, Jun 24, 2019 @ 07:45 AM

The MidWest Acquirers Association presents the 17th Annual MWAA Conference on July 17 – 18 at the Renaissance Schaumburg Convention Center Hotel in metropolitan Chicago. ISOs and other members of the acquiring industry will have the opportunity to participate in a variety of inspirational activities such as seminars, keynotes, networking events, a cyber café, and a tradeshow featuring the latest in payments and value-added products and services.

CrossCheck's National Sales Trainer Todd Little and VP of Partner and ISO Relations Travis Powers are attending the conference to discuss the company’s longstanding tradition of lifetime residuals, upfront commissions and buy-rate programs for resellers. ISOs and other payments professionals may visit them at booth UE75 in the exhibit hall and enter a drawing to win a complimentary bottle of Sonoma County wine.

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Tags: Independent Sales Organization (ISO)

Are you a merchant with a returned check problem?

Posted by Joe Gargiulo on Wed, Jun 19, 2019 @ 11:59 AM

Returned checks have been a domestic problem ever since checks were introduced in the U.S. by Boston businessmen circa 1681. Solutions vary, including pitches for “free online check verification” or “how to verify funds on a check before it bounces.” The bottom line, however, is that free check verification is as much of a myth as the proverbial free lunch or snake-oil elixirs.

The cure, of course, is to contract a check verification and guarantee service provider.

Acknowledging this fact, there are four general types of merchants who have or need check processing services:

  1. Merchants with check verification or guarantee.
  2. Merchants who don’t have check processing services.
  3. Merchants who want to accept check payments.
  4. Merchants with a returned check problem.

Each of their stories is compelling, and each category has valid reasons for functioning with or without check processing services. The variables and outcomes are explored here.

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Tags: Check Guarantee, Electronic Check Processing

Profile of a Bad Check Writer

Posted by Harrison Friedes on Mon, Jun 17, 2019 @ 12:45 PM

Businesses that accepts checks as a form of payment without a check guarantee service should certainly concern themselves with the question, “Who writes bad checks?” These merchants want to avoid accepting bad checks, and they can decrease the likelihood of doing so by better understanding who’s writing them and which check writer characteristics should be monitored.

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Tags: Check Fraud