PETALUMA, Calif. — September 3, 2026 — CrossCheck, a leading provider of payment guarantee solutions, announced today that James B. “Trip” Mitchell III has joined the company as Chief Information Officer (CIO). Mitchell brings more than 25 years of executive technology leadership experience, including extensive work in financial services and other highly regulated industries.
As CIO, Mitchell will lead CrossCheck’s technology strategy and oversee infrastructure, software development, cybersecurity, data, business continuity and disaster recovery, technology vendors, and strategic technology initiatives.
Mitchell will also help guide CrossCheck’s strategy around artificial intelligence, automation, and emerging technologies. He will work across the organization to evaluate new technologies and identify practical opportunities to improve operational efficiency, employee productivity, customer experience, and business decision-making while maintaining strong security, governance, and compliance standards.
“Technology plays a critical role in how we serve our customers and how we continue to grow as a company,” said Chris Schumacher, Executive Vice President and Chief Operating Officer of CrossCheck. “Trip brings extensive experience leading technology organizations in highly regulated environments. His background in cybersecurity, modernization, and strategic technology planning will support CrossCheck as we continue investing in technology and preparing for the opportunities ahead.”
Most recently, Mitchell served as Chief Information Officer for United Collection Bureau, where he led enterprise technology strategy, cybersecurity, infrastructure, cloud services, telecommunications, business continuity, and digital transformation.
Throughout his career, Mitchell has led large-scale technology organizations and modernization initiatives, including managing annual technology investments exceeding $10 million and leading a global technology organization of more than 75 professionals. His experience also includes developing multi-year technology roadmaps that align technology investments with business priorities.
“CrossCheck has a strong technology foundation and a long history of prioritizing security, reliability, and innovation,” Mitchell said. “I’m excited to join the company and work with teams across the organization to build on that history and help CrossCheck make the most of the opportunities ahead in AI, automation, and emerging technologies.”
About CrossCheck
Founded in 1983, CrossCheck is a leading provider of payment guarantee and payment solutions, helping businesses reduce risk and improve payment performance for over four decades. Headquartered in Petaluma, California, with a second location in Southlake, Texas, CrossCheck combines advanced risk intelligence with modern payment technologies to deliver secure, high-performance payment experiences across both digital and traditional channels.
For more information, visit www.cross-check.com.
Media Contact
Christina McGarr, Director of Marketing
CrossCheck, Inc.
Email: marketing@cross-check.com
707-665-2100