Case Study: Nationwide Veterinary Group

Nationwide Veterinary Group Switches to CrossCheck for Better Support and Easier Operations

The Challenge

A nationwide veterinary group operated numerous locations using a legacy check scanning provider. While the system functioned, the support model created friction. 

Every small change required contacting two different departments. Adding a new authorized user was time consuming and frustrating. Reaching someone who could resolve an issue quickly was difficult. 

At the same time, the organization acquired a new location that happened to use CrossCheck. This provided a direct side-by-side comparison of the two service models. 

The difference was immediate. 

Implementing CrossCheck 

CrossCheck offered a far simpler experience. 

It was easy to reach a live person who understood both equipment and service needs in one conversation. The onboarding process was straightforward and consistent, and new locations could be added without delay. 

The hands-on service model and clear communication made it easy for the veterinary group to move forward with a full conversion. 

They decided to migrate all locations to CrossCheck. 

Customer Experience and Results 

After converting all sites, the group saw meaningful improvements: 

•  New location setup became simple and predictable
• Support was fast, responsive, and easy to access
• Operational questions were handled in one place
• Staff no longer had to navigate multiple departments for basic changes
• The team gained confidence in both the process and the people behind it 

The ability to reach someone quickly and resolve needs in one call made a significant difference across their nationwide footprint. 

Customer Quote 

“Our previous system required multiple steps and different departments just to make basic changes. By contrast, working with CrossCheck has been far easier. It is simple to reach a live person, and equipment and services are handled together in one discussion. 

We converted all of our locations to CrossCheck, and we have not looked back. New location setup is simple, customer support is excellent, and it is never a challenge to reach someone when we need to. We cannot say enough about how much better the support at CrossCheck has been.” 

— Nationwide Veterinary Group 

Conclusion 

For a growing veterinary organization with many locations, operational simplicity matters. CrossCheck provided consolidated support, easier onboarding, and a far better service experience than their previous provider. 

The result was a smoother workflow for staff and more predictable performance across every location.