Midwest Auto Dealership Increases Service Revenue with CrossCheck Multiple Check
The Challenge
Unexpected repair bills create a difficult situation for customers. Many needed work completed right away, especially when the repair affected safety, drivability, or reliability. The issue was not willingness to pay. It was timing.
Some customers did not have enough available on a credit card. Others were waiting for payday or transferring funds between accounts. Without a flexible payment option, service advisors had to delay repairs, postpone delivery, or decline the job entirely.
Every declined repair meant lost revenue for the dealership and frustration for customers who still needed a solution.
Implementing CrossCheck
The service department introduced CrossCheck’s Multiple Check program to offer short term payment flexibility without adding risk to the dealership.
Advisors collected the agreed number of checks and submitted them through CrossCheck for approval. Once approved, the dealership moved forward with the repair work knowing payment was guaranteed.
For customers, the process felt simple and supportive. No applications. No interest. No delays. Just a practical way to complete repairs now and pay over a short timeframe.
Customer Quote
“Multiple Check can lead to more vehicle service orders and more profit. It is work that would have been denied because our customers did not have the funds.”
— Auto Dealer Service Department
Results
After implementing Multiple Check, the dealership saw meaningful improvements:
Multiple Check helped save service jobs the dealership previously would have turned away.
Conclusion
By offering a secure, guaranteed check payment option, this Midwest auto dealership gave customers a practical way to authorize needed repairs even when funds were temporarily tight. CrossCheck’s Multiple Check program supported customers during stressful repair situations and helped the service department convert more conversations into completed work.