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Free Customer Service at CrossCheck

Posted by Joe Gargiulo on Wed, Dec 13, 2017 @ 12:22 PM

“Free customer service” — sounds pretty simple, doesn’t it?

Customer service has been free at CrossCheck since its inception in 1983, but it has taken considerable effort to provide merchants with useful information year after year, day or night, and even on major holidays. In an era when quality merchant support is a vanishing entity, CrossCheck’s Customer Service department remains committed to providing individualized assistance to every merchant.

The quality of the free customer service can be attributed to the dedication of a veteran management team conducting hands-on supervision and quality control measures to ensure uncompromising standards of excellence.

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Tags: Customer Service

ISOs: Choosing a Check Services Provider

Posted by Brandon Weaver on Mon, Mar 17, 2014 @ 10:00 AM

Since an ISO’s goal is to maximize revenue, it’s in his or her best interest to have check services in his portfolio. But choosing the appropriate provider encompasses many factors: Company reputation, system reliability and compatibility, and ongoing support. Often times, a Retail Systems Support (RSS) department is an ISO’s point of contact at a check service provider. The RSS team works very closely with ISOs and merchants alike, recommending specific service types, setting up equipment in-store, and troubleshooting technical issues that may arise. To help prepare ISOs in learning what the relationship is like selling check services with a provider, a member of CrossCheck’s RSS department was interviewed. Read more about what assistance is available and why ISOs should be selling CrossCheck’s suite of products to their merchants:

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Tags: Retail, Customer Service, Partner Relations, Retail Systems Support, Brandon Weaver, Independent Sales Organization (ISO)

Auto Repair Shop Waiting Rooms: 5 Tricks to Cut the Wait Time!

Posted by Heather Brautman on Wed, Nov 06, 2013 @ 02:48 PM

There are certain things people seem to be happy to wait for: the perfect table at Nobu, Cabbage Patch Dolls, anything Apple releases, the touring company of “Jersey Boys” to hit their local theater. While you can’t ever expect your customers are going to eagerly camp out in front of your auto repair shop’s doors just to get the hottest new oil change supplies, you can make the experience a little better for them by making it as short as possible.

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Tags: Free Tips, Customer Service, Auto Repair, Auto Aftermarket

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