When it comes to headlines in the payments industry space, data breaches have dominated the news in the last few years. My favorite example is a 2015 event: two “forums” — where gamers illegally trade free (bootlegged) copies of Microsoft’s Xbox360 games and Sony’s PlayStation games — were attacked by fraudsters. The thieves who stole from their fellow thieves took 2 ½ million e-mail addresses, passwords and IP addresses. It seems that there is no honor among thieves!Read More
The long awaited, much anticipated preliminary report of the 2016 Federal Reserve Payments Study was released December 22, 2016. This 12-page edition is the sixth in a series of triennial studies conducted by the Federal Reserve since 2001, and will be followed by the full version during the second quarter of 2017.
The work aggregates statistics in US non-cash payments and reveals anticipated trends, but some of the data opens the door for garnering greater insight into specific facets of the payments industry.Read More
Beginning as inconspicuous sheets of blank paper, checks undergo dramatic transformations during their time on Earth. After printing, binding and perforation, checks are designated for assignment inside checkbooks where some never see the light of day, only to be shredded at some point in time when deemed expendable or when checking accounts are closed. Others live high off the hog, helping to purchase anything from a quart of milk to a new Mercedes Benz. This is their story.Read More
CrossCheck is a 33-year-old payment processing company with tens of thousands of merchants using our services every day. This year, we will clear billions of dollars in check payments, yet we are not a well-known brand outside of our core business clients.
When people ask me about our business model, I tell them that it is all about demographics. This is not what they are expecting to hear, but it usually piques their interest enough to keep listening. By demographics, I mean the distribution of wealth in American society. This is an important topic, but one not typically understood by most Americans, so let me try to explain.Read More
The year was 1983. The Police and Phil Collins dominated the music charts; Sally Ride became the first American woman to visit space; and down on Earth in Petaluma, California, a new payment processing company took its first breath. Founder Timothy LaBadie named it “CrossCheck.”
The firm was established on the premise of improving existing payment processing services for merchants. While operating a record store, LaBadie received a pitch for a check guarantee service. Not being satisfied with the approach that was presented, he gathered a dynamic team of people and created a business model based on the concept of Standard Check Guarantee. Thirty-three years later, what began as a basic necessity for businesses has morphed into customized payment processing for businesses in virtually every industry.
The continued success of the company can be attributed to many factors, including CrossCheck’s attention to customer needs as well as the company’s adaptability during a time of digitalization.
First impressions are very important. Sociologists say when we meet someone, we form an impression about them in the first eight seconds, and once that happens, it is difficult to change. It turns out that we are creatures of habit, and you could say habits rule our lives. This is probably a good thing because the habits we develop early in life give us a construct to evaluate fact from fantasy and truth from fiction. Hopefully they allow us to make rational decisions based on evidence, not emotions.Read More
Every April, the Electronic Transactions Association, known as the ETA, holds its annual conference. This is the Main Event for people working in the payments industry. You can see the agenda at the Transact16 conference website and register to attend. The show is typically held in Las Vegas every other year, and this year it returns to Mandalay Bay April 19-21. Last year it was in our backyard, San Francisco. It is the ultimate networking opportunity for anyone in what used to be called the credit card industry, but also has multiple seminars on current topics in “Payments,” as well as a very large trade show floor, which is challenging to cover in depth in the time available.Read More
A recent unique study was conducted for CareCredit about how people purchase healthcare services and related products including dentistry, veterinary services, hearing health, vision care and cosmetic procedures. In an online survey, patients who had made an elective healthcare purchase in the past 12 months (or were likely to do so soon), were asked a series of questions resulting in some interesting findings that could help medical service providers retain more business and potentially grow their current practices.Read More
CrossCheck is located in Sonoma County, California, also known as “wine country,” where we have almost 500 commercial wineries and over a thousand grape growers.Read More
A January 2016 study concluded that modern payment methods are jeopardizing the security of payment data. The impact of the “Global Study on the State of Payment Data Security” was determined after researchers surveyed 3,773 IT and IT security practitioners worldwide, including the USA and Europe.
On the global scale, 72% believe “new payment methods such as mobile payments, contactless payments and e-wallets are putting payment data at risk” while an alarming 54% say their company’s payment data has been breached in the past two years.Read More