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AAA Survey Says Americans Are Wary of Auto Repair Shops

Posted by Joe Gargiulo on Fri, Dec 30, 2016 @ 09:36 AM

Sixty-three percent of US motorists don’t trust auto repair shops in general, but almost the same percentage have found one that they trust says AAA. The organization released its findings December 1, 2016 after analyzing the results of a recent survey that did not distinguish between “mechanical service and repair” and “collision repair.”

AAA (American Automobile Association) urges all motorists to identify reputable facilities in advance of car trouble, and has established a protocol for businesses to become AAA Approved Auto Repair shops. Read More

Tags: Auto Repair

San Diego GM Retail Service Managers Learn How Checks Increase Sales

Posted by Charles Dortch on Fri, Feb 26, 2016 @ 09:00 AM

Helping service managers discover payment solutions for their auto dealerships is one of the most rewarding parts of my job. If I can address a dozen or so in one place, then I’ve increased the odds of finding personal satisfaction that many times. A recent meeting of the San Diego GM Retail Service Manager’s Club, a division of the New Car Dealers Association San Diego County, offered such an opportunity.

A longtime proponent of trade associations, I wrote an article called "Ten Reasons to Join an Association" in 2012, explaining the numerous benefits (see inset).

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Tags: Charles Dortch III, C.A.R.S., Auto Repair, Auto Dealerships

Auto Body and Auto Repair Shops Increase Sales Using Independent Parts

Posted by Joe Gargiulo on Tue, Dec 15, 2015 @ 10:00 AM

According to a report by the Quality Parts Coalition (QPC), Americans are choosing aftermarket parts from independent manufacturers over OEM parts when given the chance. The report, “Competition Drives Real Consumer Savings in Collision Repair,” was released December 2015 using data from the Certified Automotive Parts Association.

The numbers are compelling: Americans saved $363 million using independent parts for the top 100 collision repair parts used by consumers between 2009 and 2014 while the name brand items were 27 percent more expensive on average.

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Tags: Multiple Check, Auto Repair, Auto Aftermarket, Joe Gargiulo, Automotive

How Auto Dealers and Service Pros Protect Customers from Hackers

Posted by Tom Lombardo on Tue, Oct 13, 2015 @ 08:01 AM

When Wired hacked a Jeep back in July it left no question that today's autos are vulnerable to malicious attacks:

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Tags: Auto Repair, Auto Aftermarket, Tom Lombardo, Auto Dealerships

Space Exploration Reveals the Future of Auto Repair

Posted by Tom Lombardo on Fri, Aug 14, 2015 @ 10:00 AM

Now that humanity (as financed by the United States) has visited every major planet in the solar system, it turns out that the endeavor teaches us a great deal about the future of the auto repair business.

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Tags: Auto Repair, Tom Lombardo

How Auto Repair Shops Profit from the Greening of the Auto Industry

Posted by Tom Lombardo on Thu, Aug 13, 2015 @ 10:00 AM

Here’s a good reason to sit back and relax: Americans are still driving the oldest fleet of cars in history, with an average age of over a decade, so there’s plenty of good old-fashioned auto repair work to do.

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Tags: Auto Repair, Tom Lombardo

Auto Repair Shops: Multiple Check Payment Plan Eases Sticker Shock

Posted by Brandon Weaver on Tue, Jul 07, 2015 @ 12:00 PM

Editor’s Note: This post was originally published in March of 2014
and has been updated on July 7, 2015 to reflect new information.

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Tags: Multiple Check, Auto Repair, Auto Aftermarket, Hold Check, Brandon Weaver, Automotive

The 5 W's of Check Guarantee

Posted by Brandon Weaver on Wed, Jun 24, 2015 @ 08:23 AM

Editor’s Note: This post was originally published in April of 2012
and has been updated on June 24, 2015 to reflect new information. 

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Tags: Check Guarantee, Auto Repair, Auto Aftermarket, Brandon Weaver, Auto Dealerships

The Auto Aftermarket Secret that Shop Owners Can Learn from Paper Maps

Posted by Tom Lombardo on Mon, Jun 22, 2015 @ 12:01 PM

check guarantee

It’s true that over the past twenty years OEMs have increased the number of parts per car by more than half, topping out today at ten thousand and opening considerable opportunities for auto repair shop owners and managers.

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Tags: Check Guarantee, Auto Repair, Auto Aftermarket, Tom Lombardo

Chemicals and Expanding Water Guarantees Spring Auto Repairs

Posted by Brandon Weaver on Thu, Apr 02, 2015 @ 11:00 AM

Changing seasons can create new opportunities to increase auto repair sales, and the fall-winter transition may create the most due to the onset of heavy rain and snow. Now that we’re one week into spring, though, auto repair shops still have reasons to expect weather-related repairs to flow in.

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Tags: Multiple Check, Auto Repair, Auto Aftermarket, Hold Check, Brandon Weaver

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